Agnii – Return & Refund Policy

Effective Date: 17th Nov 2025

At Agnii, every candle is crafted with care and love. Your satisfaction is important to us, and we ensure each product is checked thoroughly before dispatch. In case you face any issue, please review the policy below:

1. Return Eligibility

We accept returns only for damaged or defective products.
To process a return, please ensure the following:

• You notify us within 48 hours of delivery.

• A clear, unedited unboxing video is mandatory for claims involving damage.

• The product must be unused and in its original packaging.

• Missing or unclear videos may lead to rejection of claims.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Used candles or partially burned candles

• Customised or personalised candles

• Gift boxes/kits after opening

• Sale or discounted items (final sale)

3. Refund Process

Once your claim is approved:

• Refunds will be issued to your original payment method within 7–10 business days.

• Shipping charges are non-refundable.

• If the product is not eligible for return after inspection, the refund will not be processed.

4. Exchanges

We do not offer direct exchanges.
If you wish to order a different product, kindly place a new order after your refund (if applicable) is processed.

5. Cancellations

Orders once placed cannot be cancelled as we immediately begin processing and packing to ensure quick delivery.

6. Contact Us

To initiate a return or refund, please reach out to us:
📧 dimplebawankar@agnii.co
Please include your order number, unboxing video, and clear images of the issue.